Reporting to the Head of Client Services, the Account Director will have responsibility for Client relationships and running campaign related activity across assigned Jellyfish Clients. You will contribute to the growth of the Agency by setting best in class boutique agency standards and ensuring Client satisfaction, retention, plus service expansion across your Client portfolio.
1. Own the Client relationship – Client servicing is your domain so you’ll be on top of what the Client is trying to achieve, nurturing your relationships into partnerships, and living and breathing our boutique agency traits in all communication with Clients.
2. Orchestrate the Client team – You will be committed to working with the cross functional Jellyfish Client team to plan and deliver perfect digital journeys that meet client objectives, and inspire with strategic direction. You will ensure our output is fully integrated across channels, delivered to Jellyfish boutique agency standards, and is delivered within the agreed budget and timeframe.
3. Drive profitable GP – You are commercially astute and whether it’s revenue, profitability, forecasting, reporting, or identifying and commercialising new business opportunities, you take accountability for driving your accounts P&L success.
Knowledge & Experience Requirements
Credible subject matter knowledge in key Jellyfish delivery areas
Underrstanding of mobile marketing and the mobile apps market
Knowledge of Google technology stack is an advantage
Excellent knowledge of the wider marketing mix
Strong interpersonal skills, particularly influencing and listening skills.
Strong commercial awareness
Presentation skills & chair proficiency
Strong communication verbal and written with ability to ‘translate’ for those who don’t have technical knowledge
Experience working on multi-channel digital campaigns, with previous accountability for annual billing in excess of £1m
A positive and creative thinker, with a passion for all things digital
Ability to lead and inspire others, internally and externally
Exceptional attention to detail and pride in any work produced
Open, honest and direct, is comfortable in giving and receiving constructive feedback
Lives and breathes Jellyfish values and boutique agency traits
Ability to work in a fast paced, dynamic environment on multiple priorities simultaneously, prioritising and coping well under pressure and with competing demands
A desire to learn new skills
Ability to think and act independently as well as collaboratively
Staying calm and demonstrating empathy; understanding and help clients who may be frustrated
Adopts a range of influencing and negotiation styles to deal with objections/challenges internally and externally