Salesforce Industries, delivers digital-first industry cloud and mobile software, driving customer-centric transformations for the world’s top communications, media and entertainment, energy, utilities, insurance, health, and government organizations built natively on the Salesforce platform. Our platform possesses deep expertise in vertical industries which enables organizations to digitally transform while delivering seamless, industry-specific processes and data models across any channel, helping to increase sales, service and marketing agility, operational efficiency, digital adoption, and simplicity.
CRM Services Account Partners (APs) are passionate and strategic sales leaders, responsible for selling the entire CRM product portfolio to the designated account. APs must be tactical thinkers with outstanding skills across corporate, commercial, and multiple functions while demonstrating high energy, and strong sales management experience.
As an Account Partner, you will be ensuring the overall customer success and quality of customer engagements in our verticals. You will be playing a key role in the selling of new service engagements and up-selling value-added services to existing clients to ensure customer satisfaction and continued revenue growth.
It is expected to understand and manage customers throughout their life cycle and drive service adoption through sales activities to new and existing customers. This includes making pipes and sales presentations with executive class clients.
The primary indicators of success for this position are overall bookings and revenue growth for the service over the previous year. This is an international role responsible for key customers across the EMEA region.
Overcome CRM service growth and bookings, while ensuring organizational health and customer satisfaction goals as a regional leader.
Use industry expertise and business acumen to understand customer motivation, business drivers, strategic goals, objectives, and desired business outcomes.
Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer’s investment in the Salesforce Platform.
Develop and manage a territory and personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline, and progress opportunities to deliver a successful revenue growth
Promote and build strong executive-level customer relationships and provide team oversight with internal and external team members.
Be a recognized role model for collaboration, leadership and overall business results.
Manage all aspects of customer engagement including driving best practices.
Mentor team members.
Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, etc.
Strong executive-level presence and experience in facilitation
Successful track record serving as overall lead for enterprise CRM / eCommerce implementations and technology initiatives
Proven background selling services in a Consulting environment or Product based company pitching to the Communications/Insurance/Health/Energy domains
Communications/Media and/or Energy
Highly collaborative and excels in a complex, matrixed environment
Team player with strong interpersonal skills
Ability to thrive in a fast-paced, unpredictable environment
Business Transformation Experience
8+ years of consulting/implementation experience
PASSION: Passionate about Customer Success
BEGINNERS MIND : Always learning, approaches each interaction with an open mind, great listener, and hands-on
THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company’s core values
ADAPTABLE: Excels in high levels of uncertainty and change
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