Credit Collector / Maastricht

Organisatie: DHL
Locatie: Maastricht
Functie: Credit Collector
Vervaldatum: 05/08/2021
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Are you a credit collector and interested in working in the most international company? Then we are looking for you!

The DHL team comprises over 510,000 people in practically every country on the planet. And yet they all have one important thing in common: The Customer.
That’s because, although logistics are what drives our world, people are what connect it.
Delivering service, quality and sustainability, every single day to every single customer, is how we’re able to bring people together – and make a difference to their lives.

Your department

the Credit and Collections team consists of 22 team members who actively manage and coordinate credit collection for an assigned portfolio of customers. We are responsible for an efficient cash collection. One of our core activities is contacting the customers to manage outstanding debt. The team is very flexible, collaborative and has exciting challenges within a constant changing organization. They are experienced in their line of work and have established strong relationships with various 3rd party suppliers and with our customers.

Your Job purpose

as a Credit Collector you support administration of Credit & Collections activities and tasks to collect credit information, maintain records and collect overdue debts to minimize outstanding and achieve compliance in line with internal and external policies and standards, regulations and compliance requirements. You will be working from our office in Maastricht, The Netherlands.

Key Tasks

  • To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
  • To contribute knowledge and expertise toward resolving reoccurring billing issues.
  • To maximize collection effectiveness from all customers in a timely and professional manner.
  • To maintain efficient records of collection activities.
  • To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary)
  • To coordinate resolution of sales and customs disputes according to escalation procedures
  • To identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team
  • To contribute knowledge and expertise toward resolving reoccurring billing issues
  • To monitor credit accounts and report delinquent customers to Team Leader for review and action.
  • To monitor credit limit of accounts and ensure proper action is taken
  • To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor


  • You are able to gather and structure all data and information relevant for the analysis of an issue in doing so you are able to assess the right level of detail in the context of the big picture
  • You are able to identify patterns in the data and to draw conclusions and identify options for action for simple issues
  • You are able to recognize obvious implications of the issue and cross-links with direct interfaces in the organization
  • You have basic knowledge of main products, services and business processes of their key business
  • You are able to apply basic knowledge and implications of their business’ internal organization, governance and policies to their area of responsibility
  • Advanced MS office knowledge
  • Advanced level of Dutch and English language skills is an prerequisite 
  • Competencies

  • Great customer orientation, able to deal with high demanding customers and have empathy for their cultures
  • Strong communication skills (especially strong telephone skills), both verbally and written
  • Service minded by making our customer more successful in everything we do
  • Building & managing relationships
  • Results oriented and able to manage deadlines
  • Strong collaborative mindset
  • We offer

  • Great onboarding and an on-the-job introduction program
  • Access to excessive learning programs (CIS) and international career opportunities
  • Social events like Euro Cup, Appreciation week, team events
  • A job within a company that really pays attention to our environment (Go Green initiatives)
  • A benefits package that includes a competitive salary, bonus incentives and a pension scheme based on a defined contribution plan,
  • Flexible work environment with possibilities to work from home
  • Contributions and discounts to various insurances, activities and products that support your wellbeing (sports)
  • RCS grade O
  • Recruitment procedure
    Please apply by sending your CV and cover letter with your motivation in English.
    Please note that we will conduct our interviews face to face.

    Interested in this opportunity? Please apply using the button.
    We are looking forward to your application!

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