Director DevOps & Cloud Operations / Hoofddorp

Organisatie: Irdeto
Locatie: Hoofddorp
Functie: Director DevOps & Cloud Operations
Vervaldatum: 03/05/2021
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As Director of DevOps and Engineering, you will oversee the Cloud Service Operations group supporting Irdeto’s global customer base. You will lead a team that manage the 24/7 Service Operations Centre, DevOps and Service Delivery and Support functions. The Service Operations Centre is responsible for providing full E2E service monitoring and incident management. The Service Delivery and Support team coordinate critical incidents and are accountable for customer satisfaction and service improvement. The DevOps team build and maintain best-in-class cloud platforms for various Product lines within Irdeto. You play a pivotal role in ensuring excellent customer service, constantly striving to improve the customer experience together with our Product and Technology teams.

In this role, you will join our Technology team. This team is Irdeto’s center of excellence for Technology Advancement, Innovation, IT, DevOps and Denuvo. We deliver outstanding service to our customers, both internal and external. We are dedicated to the lifecycle management of Irdeto’s products and services, and ensure our products operate flawlessly in the cloud.

What will you be working on:

  • Develop strategies, systems and processes that support serving our customers while driving desired business performance levels, in areas across the different Product teams.
  • Provide coaching and direction to teams – and continue to build a culture that supports career growth, mentorship and a strong morale across all levels.
  • Effectively set and manage expectations with other internal business units, senior management, and external stakeholders.
  • Budgetary responsibility (planning, forecast) within the Cloud Service Operations group
  • Accountable for Incident and Event Management.
  • Act as an escalation point and advocate for critical customer issues.
  • Exercise good judgement and commit to justified and timely decisions.
  • What can you bring to the team?

  • Demonstrated experience in team leadership.
  • 5+ years in cloud-native architecture, infrastructure engineering, and cloud operations.
  • 5+ experience in Service Management, establishing standards, setting up governance and best practices including IT Infrastructure Library (ITIL).
  • Strong understanding of DevOps and cloud operations practices.
  • Significant experience working in cloud environments (AWS, Azure, Googlecloud).
  • Experience with application performance monitoring, log aggregation and analysis tooling.
  • Bachelor or master degree of Computer Science, or related technical degree or equivalent experience.
  • Highly organized, thorough and motivated professional
  • Developed communication skills in English.
  • Ability to negotiate mainly internally and often at higher level.
  • Why join Irdeto?

    We are on a mission to build a secure future, where people can embrace connectivity without fear. Our lives are increasingly connected. At Irdeto, we enable people and companies to experience connectivity effortlessly by protecting them from cyber attacks. Security is the enabler of the connected world we live in. Our solutions and services ensure that you can enjoy the latest video games, the best blockbuster movies and your favorite live events. And it does not stop there; our technology also secures connected transport and IoT connected industries – just to name a few. With 50 years of expertise in security, we protect over 5 billion devices and applications for some of the world’s best-known brands.

    What do we offer you?

    Irdeto is a people first organisation where you can secure your future. Our values of Trust, Accountability, Agility and Innovation inform our culture. We believe in connecting people and developing careers with a strong focus on collaboration, creativity, health and happiness among our globally diverse workforce.

    In addition to competitive remuneration and an extensive benefits we offer:

  • An international & multicultural environment where diversity and inclusivity are celebrated and embraced 
  • Professional educational opportunities and training program
  • Innovation sabbatical
  • Volunteer Day
  • State of the art office space
  • On the job coaching and mentoring
  • Flexible work arrangement
  • Some of us run city marathons and even go on snowboarding trips together!
  • Casual Friday? Casual every day!
  • And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few)
  • With over 50 successful years of business innovation behind us, and an exciting digital and connected future ahead of us, Irdeto is a progressive company to join. We are looking for people who will keep us at the forefront of innovation and creativity.

    Categorieën: Vacatures
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