Salesforce Delivery Director / Hoofddorp

Organisatie: Epam
Locatie: Hoofddorp
Functie: Salesforce Delivery Director
Vervaldatum: 25/06/2021
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EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION

The role will be to oversee management and EPAM clients’ relationships. The Salesforce Delivery Manager will be accountable for the overall project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget. You will be working alongside a globally renowned and award-wining Design, development and technology teams who are passionate about what they do and how they do it. To play a key role building strong business / technology relationships, taking a ‘hands on’ approach to define and deliver Embodying and driving a culture of continuous improvement.

Responsibilities

  • Delivery management of Salesforce projects covering the full project initiation and life cycle: lead management, qualification for the bid/financing, staffing, client management, delivery and execution governance
  • Strong software development and solution architecture background
  • Acting as Salesforce expert (including Commerce Cloud, Health Cloud)
  • Running multiple delivery streams and clients, to ensure governance at top management level
  • Oversee delivery from financial, sourcing, development and business perspectives
  • Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences
  • Investigate complex issues of production delivery, run the root cause analysis, establish a solution and push it through required steps necessary in order to deliver
  • Co-ordinate the preparation of customer proposals and statements of work
  • Participates in new business development and discovery led projects
  • Manage customer expectations and relationship. Manage high-level client relationships, looking for opportunities to up/ cross-sell products and services through relationship management
  • Work closely with multi-disciplined teams of product owners, architects, engineers and quality assurance to drive estimates, delivery plans and retrospectives. Identify and manage engagement risks and flag major issues early
  • Requirements

  • Hands-on experience with Salesforce projects: understanding of its eco-system, functionality on architecture level, features, limitations and typical application of modules
  • Previous experience as a Salesforce architect highly desirable
  • Significant Salesforce implementation experience in global rollouts
  • Proven experience of managing delivery of an organization of 40-100 FTE and or high business impact engagements of a similar size
  • Ability to apply a mix of business knowledge and delivery practices to projects to achieve the best results
  • Knowledge and ability to assess and propose a variety of methodology, process and technology on accounts
  • Proven experience working in consulting or outsourcing account/delivery management
  • Requires the ability to establish solid working relationships with clients, plus the ability to work effectively as a virtual member of a dynamic, dispersed team and to meet deadlines
  • Strong DM who can bring people together (internal/external stakeholders) and foster a sense of team
  • Strong experience working with distributed teams on client side
  • Excellent communication in French and English, presentation, and planning skills are necessary, experience with working with nearshore teams perferable
  • Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment
  • We offer

  • Competitive Compensation
  • 26 paid holiday days
  • Commuting to work- costs reimbursement
  • Option to participate in our Pension Plan scheme OR Health insurance Compensation
  • Discretionary Performance Based bonus
  • Laptop + Corporate Simcard
  • Annual Salary Review
  • Trainings, Internal Education and Dutch Language Courses
  • Unlimited access to LinkedIn learning solutions
  • Relocation Package
  • Regular Corporate and Social Events
  • The opportunity to be part of a diverse and multicultural company
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