Senior Delivery Director – Retail and Consumer Practice / Hoofddorp

Organisatie: Epam
Locatie: Hoofddorp
Functie: Senior Delivery Director – Retail and Consumer Practice
Vervaldatum: 27/06/2021
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EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


Do you want to join a team of globally renowned and award-wining Designers and Technologists, who are passionate about what they do and how they do it? Do you want to play a key role building strong business / technology relationships, taking a ‘hands on’ approach to define a culture of continuous improvement, while being accountable for the overall project delivery, client satisfaction and P&L management?

The role will be to manage a portfolio of EPAM clients’ and key stakeholder relationships. The Senior Delivery Director will be accountable for the overall project delivery, client satisfaction and management of the P&L while ensuring that the work is on strategy, on time and within budget. You will be working alongside a globally renowned and award-wining design, development and technology teams who are passionate about what they do and how they do it. You will play a key role building strong business / technology relationships and taking a ‘hands on’ approach to drive a culture of continuous improvement.


  • Oversee account portfolio from financial, project delivery, and sourcing, perspectives; ensure robust governance is implemented at the account level
  • Provide thought leadership to solve business challenges leveraging technology to create market differentiation, realise efficiencies, and improve user experiences
  • Manage key customer relationships and expectations; identify opportunities to up/cross-sell products and services through building trusted advisor relationships
  • Participates in new business development and discovery-led projects, co-ordinate preparation of proposals and statements of work working with EPAM competencies and experts
  • Work with multi-disciplined teams of product owners, designers and technologists to define delivery plans, estimates and risk management strategies
  • Implement and manage a planning cycle including clear progress reporting, tracking of deliverables, issue and risk management and effective resource allocation across the portfolio
  • Coordinate involvement of EPAM competencies and consultants within the engagement lifecycle to ensure we deliver best in class solutions that maximise customer value
  • Investigate complex issues of production delivery, run the root cause analysis, establish a solution and push it through required steps necessary in order to deliver
  • Mentoring of peers, including making sure that remote and onsite project team undertakes their duties effectively
  • Requirements

  • Proven experience of managing delivery of an organization of 60-120 FTE and high business impact engagements executed at pace and of a similar size
  • Over 10 years’ experience working in consulting or outsourcing organisations in technology and / or engagement leadership capacity in retail, CPG, fashion, or similar industries
  • Able to combine business knowledge, technology expertise, and modern delivery practices to projects to achieve ambitions outcomes for clients
  • In-depths knowledge and understanding of agile methodologies; proven track record devising and implementing continuous improvement and cultural change initiatives
  • Requires the ability to establish solid working relationships with clients, plus the ability to work effectively as a virtual member of a dynamic, dispersed team and to meet deadlines
  • Strong people management skills, proven track record bringing diverse people together (internal/external stakeholders) and fostering a sense of team and purpose
  • Excellent communication, presentation, and organisation skills are necessary, extensive experience working with multi-disciplinary and multi-cultural distributed teams preferable
  • Minimum of a bachelor’s degree in a STEM subject, with MBA or equivalent business experience desired
  • Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work under pressure in a fast-paced work environment
  • We offer

  • Competitive Compensation
  • 26 paid holiday days
  • Commuting to work- costs reimbursement
  • Option to participate in our Pension Plan scheme OR Health insurance Compensation
  • Discretionary Performance Based bonus
  • Laptop + Corporate Simcard
  • Annual Salary Review
  • Trainings, Internal Education and Dutch Language Courses
  • Unlimited access to LinkedIn learning solutions
  • Relocation Package
  • Regular Corporate and Social Events
  • The opportunity to be part of a diverse and multicultural company
  • Solliciteer

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